REFUND POLICY

TBV MART RETAIL CHAIN PVT LTD - REFUND POLICY

1. Refund Eligibility

1.1. At TBV Mart Retail Chain Pvt Ltd ("TBV Mart"), we want you to be satisfied with your purchase. Our refund policy outlines the circumstances under which you may be eligible for a refund.

1.2. Refunds may be considered under the following conditions:

   - Product received is damaged, defective, or not as described.

   - Wrong product delivered.

   - Order canceled before shipping.

2. Refund Process

2.1. To request a refund, please contact our customer support team within [Insert Number] days of receiving the product.

2.2. We may request evidence such as photographs or detailed descriptions to assess your refund request.

2.3. If your request is approved, we will process your refund within 3-7 business days using the original payment method.

3. Non-Refundable Items

3.1. Certain items are non-refundable, including:

   - Perishable goods.

   - Personalized or customized products.

   - Items not in their original condition or packaging.

  - Any products purchased through sales / availed at a discount. 

4. Return Shipping

4.1. In cases where a return is required, you may be responsible for the cost of return shipping unless the return is due to an error on our part.

5. Cancellation

5.1. You may cancel an order before it is shipped. Once the order is shipped, the standard refund policy applies.

6. Contact Us

6.1. For any questions or concerns regarding refunds or this policy, please contact us at support@truebrandvalue.in